Leading Edge Flight Training is seeking a dedicated and professional Service Support Associate to join our team in Loveland, Colorado. This part-time position requires a candidate who excels in customer service, organization, and multitasking, with a keen eye for detail and a proactive approach to daily tasks.

Requirements:

• Availability from 9am-5pm Saturday and Sunday.

• Proven experience in a front desk or similar customer service role.

• Proficiency in handling phone calls, emails, and digital document management.

• Familiarity with basic office equipment and software, including Google Workspace.

• Strong communication skills, both verbal and written.

• Detail-oriented with an ability to identify and address needs proactively.

• Physical ability to perform cleaning and organizational tasks.

• Excellent interpersonal skills for greeting and assisting guests.

• Must be able to reliably commute to our office in Loveland, Colorado.

• Must be authorized to work in the United States.

• Must be able to pass a background check and drug screening.

Responsibilities:

• Conduct morning preparations, including sanitizing common areas and adjusting facilities as needed.

• Manage communications, ensuring all emails and calls are returned within a maximum of 24 hours.

• Welcome and assist customers, maintaining a friendly and professional demeanor.

• Oversee the management and organization of flight school student documents and digital records.

• Perform end-of-day duties including billing, cleaning, and organizing the front desk area, sanitizing common areas and facilities. 

• Handle bi-weekly and monthly tasks, including inventory management and facility maintenance.

• Assist with scheduling Accelerated Programs.

• Coordinate Maintenance Inspections.

• Assist with Ramp Duties (move planes, clean planes between flights, assist CFIs as needed).

Skills:

• Exceptional organizational and multitasking capabilities.

• Ability to work effectively in both individual and team settings.

• Adaptability to handle varying tasks and responsibilities with discretion.

• Commitment to delivering outstanding customer service.

• Eagerness to take initiative and fill needs as they arise.

• Keen eye for safety.

• Must be able to lift up to 75lbs.

• Capable of manually moving small single-engine aircraft on the ramp, a task manageable by individuals of average strength.

If you are a motivated individual with a passion for customer service, an eye for detail, and an interest in aviation, we encourage you to apply for this exciting part-time position at Leading Edge Flight Training. We offer a dynamic work environment and the opportunity to be part of a passionate team in the aviation industry.

Pay: $15/HR

Benefits:

• 401K with up to 3.5% company match.

• Employee Discount on Aircraft Rental and Flight Instruction.

• Colorado Paid Family Leave (FAMLI).

• 3 Paid Sick Days per year (approx. based on hours worked).